1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Register on our website
• Place an order for our products
• Subscribe to our newsletter
• Contact our customer support
• Participate in surveys or promotions
• Post comments or content on our website

The personal information we may collect includes:

• Name
• Email address
• Mailing address
• Phone number
• Payment information (processed securely through our payment processors)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns. This information does not personally identify you and may include:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages viewed and time spent on our website
• Links clicked
• Date and time of access

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. For more detailed information about the cookies we use, please see our Cookie Policy.

2. How We Use Your Information

We may use the information we collect for various purposes, including:

2.1 Providing and Improving Our Services

• Processing and fulfilling your orders
• Providing customer support
• Sending order confirmations and updates
• Improving our website and products
• Developing new products and features

2.2 Communication

• Responding to your inquiries and requests
• Sending administrative information, such as updates to our terms, conditions, and policies
• Sending promotional communications, such as newsletters and special offers (with your consent where required by law)

2.3 Analytics and Research

• Analyzing usage patterns and trends
• Conducting research and surveys to improve our services
• Measuring the effectiveness of our marketing campaigns

2.4 Security and Fraud Prevention

• Protecting our website and business operations
• Detecting and preventing fraudulent transactions
• Enforcing our terms and conditions

3. How We Share Your Information

We may share your information with the following categories of third parties:

3.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processors
• Shipping and fulfillment companies
• Customer support services
• Email marketing platforms
• Analytics providers
• Website hosting and maintenance providers

These service providers are contractually obligated to use your information only for the purposes of providing services to us and in accordance with this Privacy Policy.

3.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests from public authorities (e.g., court orders, subpoenas, or government requests).

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your information.

3.4 With Your Consent

We may share your information with other third parties with your explicit consent.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure socket layer (SSL) technology for all transactions
• Regular security assessments and audits
• Access controls and authentication procedures
• Staff training on data protection and security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.

5. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The length of time we have an ongoing relationship with you
• Legal obligations to which we are subject
• Whether retention is advisable in light of our legal position (such as for statutes of limitations, litigation, or regulatory investigations)

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These may include:

6.1 Access and Information

You have the right to request information about the personal data we hold about you and how it is processed.

6.2 Correction

You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.

6.3 Deletion

You have the right to request that we delete your personal information in certain circumstances, such as when the information is no longer necessary for the purposes for which it was collected.

6.4 Restriction of Processing

You have the right to request that we restrict the processing of your personal information in certain circumstances, such as when you contest the accuracy of the information.

6.5 Data Portability

You have the right to receive a copy of your personal information in a structured, commonly used, and machine-readable format.

6.6 Objection

You have the right to object to the processing of your personal information in certain circumstances, such as for direct marketing purposes.

6.7 Withdraw Consent

Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time.

6.8 Exercising Your Rights

To exercise any of these rights, please contact us using the contact information provided at the end of this Privacy Policy. We will respond to your request within the timeframe required by applicable law.

7. International Data Transfers

Your personal information may be transferred to, and processed in, countries other than the country in which you reside. These countries may have data protection laws that are different from the laws of your country.

When we transfer your personal information to other countries, we will ensure that appropriate safeguards are in place to protect your information, such as:

• Standard contractual clauses approved by the European Commission
• Binding corporate rules for transfers within our corporate group
• Ensuring recipients are in countries with adequate data protection laws as determined by applicable regulatory authorities

8. Children's Privacy

Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

9. Third-Party Links

Our website may contain links to third-party websites, products, or services. These third parties have separate and independent privacy policies. We have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically for any changes.

Your continued use of our website or products after the posting of the revised Privacy Policy constitutes your acceptance of the changes.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

SafeVault Devices
180 Northfield Dr W
Waterloo, ON N2L 0C7
Canada

Email: [email protected]
Phone: +1 800 556 1971

We will respond to your inquiry as soon as possible and within the timeframe required by applicable law.