Last Updated: September 15, 2025
Welcome to SafeVault Devices. These Terms of Use govern your access to and use of our website, products, and services. Please read these Terms carefully before using our website or purchasing our products.
By accessing or using our website, or by purchasing our products, you agree to be bound by these Terms of Use. If you do not agree to these Terms, please do not use our website or purchase our products.
These Terms of Use constitute a legally binding agreement between you and SafeVault Devices ("we," "us," or "our"). By accessing or using our website at safevaultdevices.com (the "Site"), purchasing our products, or using any of our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our Site. Your continued use of the Site following the posting of revised Terms means that you accept and agree to the changes.
SafeVault Devices offers hardware wallets and related accessories designed for the secure storage of cryptocurrency private keys. We strive to provide accurate descriptions, specifications, and images of our products, but we do not guarantee that product descriptions or other content on our Site are accurate, complete, reliable, current, or error-free.
Our products are designed to be used in accordance with our user guides and documentation. You are responsible for using our products as intended and for securing your recovery seed phrase, PIN codes, and other security elements.
Important: We do not have access to your private keys, recovery seed phrase, or PIN codes. If you lose these critical security elements, we cannot recover your cryptocurrency for you. You are solely responsible for the secure storage of your recovery seed phrase and other security information.
Our products may include firmware and companion software that is licensed, not sold, to you. You may use such firmware and software only as part of the product with which it was provided and in accordance with any accompanying license terms.
We may provide firmware updates to improve security, add features, or fix bugs. You are responsible for keeping your device's firmware updated to ensure the highest level of security.
All prices shown on our Site are in Canadian Dollars (CAD) unless otherwise specified. Prices are subject to change without notice. We reserve the right to modify or discontinue any product without notice.
Product availability is not guaranteed. We may limit the quantities of certain products that can be purchased.
We accept various payment methods as indicated on our Site. By providing payment information, you represent and warrant that you have the legal right to use the payment method you provide.
All payment information is processed securely through our payment processors. We do not store complete credit card information on our servers.
Applicable sales tax will be added to your order based on your shipping address and the sales tax rate in effect at the time of your purchase. We are required to collect sales tax in certain jurisdictions.
We offer various shipping methods as detailed during the checkout process. Shipping times are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs clearance, or other factors beyond our control.
For international orders, you are responsible for any customs duties, taxes, or import fees that may apply. We are not responsible for any delays, additional costs, or confiscation by customs authorities.
Our products are shipped in tamper-evident packaging. You should inspect the packaging upon receipt for any signs of tampering. If you notice any signs of tampering, please contact our customer support immediately and do not use the device.
You may return unopened products within 30 days of receipt for a full refund of the purchase price (excluding shipping costs). Opened products may be returned within 14 days of receipt, subject to a restocking fee.
To initiate a return, please contact our customer support at [email protected] for a return authorization.
Our products come with a limited warranty against manufacturing defects:
The warranty covers manufacturing defects but does not cover damage from misuse, accidents, modifications, or normal wear and tear. For warranty claims, please contact our customer support at [email protected].
Important: Opening the device case or tampering with the device will void the warranty.
The Site, its content, and all intellectual property rights, including but not limited to trademarks, logos, designs, text, graphics, software, and other content (collectively, "Intellectual Property") are owned by or licensed to SafeVault Devices and are protected by copyright, trademark, and other intellectual property laws.
We grant you a limited, non-exclusive, non-transferable, and revocable license to access and use our Site and its content for your personal, non-commercial use. This license does not include:
When using our Site, you agree not to:
THE SITE AND OUR PRODUCTS ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVER THAT MAKES IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
WE DO NOT MAKE ANY WARRANTIES OR REPRESENTATIONS REGARDING THE USE OF THE MATERIALS ON THE SITE IN TERMS OF THEIR CORRECTNESS, ACCURACY, ADEQUACY, USEFULNESS, RELIABILITY, OR OTHERWISE.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL SAFEVAULT DEVICES, ITS AFFILIATES, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:
IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED THE AMOUNT PAID BY YOU TO US FOR THE PRODUCT GIVING RISE TO THE CLAIM.
You agree to indemnify, defend, and hold harmless SafeVault Devices, its affiliates, officers, directors, employees, agents, and licensors from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys' fees) that arise from or relate to:
These Terms shall be governed by and construed in accordance with the laws of the Province of Ontario, Canada, without regard to its conflict of law provisions.
Any dispute arising out of or relating to these Terms or your use of the Site or our products shall be resolved through binding arbitration in accordance with the rules of the Canadian Arbitration Association. The arbitration shall take place in Waterloo, Ontario, Canada, and shall be conducted in the English language.
Notwithstanding the foregoing, we reserve the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect our intellectual property rights.
If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid, illegal, or unenforceable provision shall be deemed modified so that it is valid, legal, and enforceable to the maximum extent permitted by law.
These Terms, together with our Privacy Policy and any other agreements or policies referenced herein, constitute the entire agreement between you and SafeVault Devices regarding your use of the Site and our products, and supersede all prior and contemporaneous agreements, representations, and understandings.
If you have any questions or concerns about these Terms of Use, please contact us at:
SafeVault Devices
180 Northfield Dr W
Waterloo, ON N2L 0C7
Canada
Email: [email protected]
Phone: +1 800 556 1971